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Serve your customers

Tickets — every request answered, nothing lost

Support requests arrive by form or straight from email and land as tickets. Assign them, reply, and convert real work into cases — so support is never an inbox again.

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What it contains

  • Ticket intake via web form and email — one queue for everything
  • Statuses, priorities and assignment to the right employee
  • Replies tracked inside the ticket — full history stays attached
  • Convert a ticket into a billable case in one click
  • Admins see ticket load and stale items in notifications
  • Customer replies reopen the thread automatically

How it works

  1. Requests arrive from the form or a mailed-in question.
  2. Assign the ticket and reply — the customer is notified.
  3. If it needs real work, convert it to a case with the history attached.
  4. Close and archive — the whole thread stays searchable.

Questions

Do tickets come from email too?

Yes. Inbound support mail becomes tickets automatically — you answer inside the platform and the customer gets the reply by email.

Is the ticketing system free?

Yes, like the rest of the platform core.

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