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Serve your customers

Messaging — talk where the work lives

Conversations stay attached to the people and work they concern: staff chat internally, customers reach your business in live chat, and every message can link to the case or order it is about.

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What it contains

  • Internal messaging between employees and roles
  • Live chat between customers and your business — admin sees it all
  • Talent and handshake conversations for marketplace deals
  • Message notifications reach email and the notification center
  • Chat threads attach to cases, orders and claims for context
  • No external tools — conversations stay inside your business data

How it works

  1. Open Messaging from the top menu — your role picks the right inbox.
  2. Staff threads coordinate work; customer threads handle service.
  3. Notifications tell everyone when a reply is waiting.
  4. Threads stay in history beside the cases they discussed.

Questions

Is it a real live chat for customers?

Yes — customers message your business from their portal and you answer inside Bizniz.fi.

Do messages get lost between tools?

No. There is one messaging layer; case, order and claim context links straight to the thread.

Related modules

Proposals — offers that turn into work Customer Portal — your customers see what you see Tickets — every request answered, nothing lost Booking — appointments that know their case Business Panel — your whole company in one view Command Center — the only window an owner needs Case Management — every job tracked, every euro counted Invoicing — from finished work to booked revenue POS — a cash register that knows your customers Webshop — your catalogue, open for business online Remote Service — the workshop that reaches the customer's desk Service Directory — local business, searchable Talent Marketplace — local skills, hired directly Navigator — the archipelago, mapped by its boaters Flea Market — local bargains, zero listing fees Local Discovery — the good stuff around you